New Remington, Shoddy key bushings

[Dave Davis]

Kurt,

When I come across something like this, I have three, no, four options-
If I have a good relationship with the dealer, I call and ask (or tell them) how they will correct the problem. It may or may not lead to step 2
Check with the manufacturer. Samick has a very good customer service department - Jane Jones, 800-592-9393 Ext. 148
If it's only a couple, just handle it. My tuning fee includes 10-15 minutes of piano service.
Do nothing, maybe nobody will notice. This isn't an option for me, but we all know someone who would do this.
Oh, and one more thing, refer to them as "naturals" and "sharps". Tom Driscoll, head of the nomenclature police, is probably out picking up a supply of wet noodles to whip you with, right now.

Best regards,

Dave Davis, RPT

----- Original Message ----
From: kurt baxter <fortefile at gmail.com>
To: Pianotech List <pianotech at ptg.org>
Sent: Saturday, April 28, 2007 10:17:45 AM
Subject: New Remington, Shoddy key bushings


  I came across an issue in the field that I was hoping
to get your collective opinion on.


Brand new piano, a Remington... (Essentially a Samick
with a marketing connection to Pramberger?) Anyway
decent tone and tuning characteristics, but a very 
disappointing keyboard. The keys themselves look well
made, but the bushings are shoddy- 6 of them are so
saturated with glue they *click* like they have no
bushings, and the rest are much looser that I would 
expect of a new piano. Some whites have more that a
16th inch of slop and a few of the blacks move up
to an 8th on an inch. (This is front bushing)

So my question is: Is turning the oval front rail pin EVER 
considered a valid adjustment on a brand new keyboard?

Ethically and legally, what should my client expect
from Samick?


Just looking for a objective perspective.


Thanks,


  Kurt
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