None of us likes the idea of rejection and making reminder calls puts us in that uncomfortable position. Additionally none of us likes telemarketers nagging us. But reminder calls are a necessary evil for our type of business. Developing a friendly, folksy, non-pushing type reminder call is both necessary for good repeat business ,and most of all,be welcomed our clientele. I make it clear to the customer that it's part of my business practice to expect a friendly reminder by either an email ,post card reminder, or a follow up phone call. I usually let them dictate which they would prefer. Tom Servinsky ----- Original Message ----- From: Greg Newell To: 'Pianotech List' Sent: Sunday, April 13, 2008 10:22 AM Subject: RE: Courtesy Call If this is in response to my post, not necessarily. Keeping things positive just may change their attitude on a different day. They might just be having a bad day when you call but remember your positive attitude and call you later. Otherwise, yeah. C-ya! But still, a positive approach gives them less of a reason to complain about you to others if they were even thinking about it. Greg Newell Greg's Piano Forté www.gregspianoforte.com 216-226-3791 (office) 216-470-8634 (mobile) From: pianotech-bounces at ptg.org [mailto:pianotech-bounces at ptg.org] On Behalf Of Floridapianosvc at aol.com Sent: Sunday, April 13, 2008 10:07 AM To: pianotech at ptg.org Subject: Re: Courtesy Call In other words, "so long". = : ( ------------------------------------------------------------------------------ It's Tax Time! Get tips, forms and advice on AOL Money & Finance. -------------- next part -------------- An HTML attachment was scrubbed... URL: https://www.moypiano.com/ptg/pianotech.php/attachments/20080413/975b8019/attachment.html
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