This is a multi-part message in MIME format. ---------------------- multipart/alternative attachment Re: Tuning Appointment cancellations"What do you do about tuning = cancellations?" I thank them for cancelling ahead of time, see if we can reschedule, = and then don't go to the appointment...... Terry Farrell At 10:51 AM -0500 12/16/04, Doug Renz Piano Tuning wrote: What do you do about tuning cancellations? It happens from time to time. Nothing to be concerned about. Of course, the reason and attitude presented for the cancellation = would be factors to consider. What if a person cancels it twice? Do you have a cancellation policy? Any thoughts in this? Twice? It happens, but seldom. Policy? Only if cancellations were a recurring theme, and then I would = have to suspect my own practices in setting up the appointments. Essentially, if you have never cancelled an appointment in your entire = life, you could theoretically be hard-nosed about it. But if you have, a = softer, understanding approach would seem appropriate. Keith --=20 Keith McGavern Registered Piano Technician Oklahoma Chapter 731 Piano Technicians Guild USA ---------------------- multipart/alternative attachment An HTML attachment was scrubbed... URL: https://www.moypiano.com/ptg/pianotech.php/attachments/90/d1/8e/e4/attachment.htm ---------------------- multipart/alternative attachment--
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