Tuning Appointment cancellations

[James Grebe]

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Re: Tuning Appointment cancellationsTerry, you are very nasty.
James Grebe
Piano-Forte Tuning & Repair
Creator of Handsome Hardwood Caster Cups
(314) 608-4137
WWW.JamesGrebe.com
1526 Raspberry Lane
Arnold, MO 63010
BECOME WHAT YOU BELIEVE!
pianoman@accessus.net
  ----- Original Message -----=20
  From: Terry=20
  To: Pianotech=20
  Sent: Thursday, December 16, 2004 8:51 PM
  Subject: Re: Tuning Appointment cancellations


    "What do you do about tuning cancellations?"

    I thank them for cancelling ahead of time, see if we can reschedule, =
and then don't go to the appointment......

    Terry Farrell


    At 10:51 AM -0500 12/16/04, Doug Renz Piano Tuning wrote:
      What do you do about tuning cancellations?


    It happens from time to time. Nothing to be concerned about.
    Of course, the reason and attitude presented for the cancellation =
would be factors to consider.


      What if a person cancels it twice? Do you have a
      cancellation policy? Any thoughts in this?


    Twice? It happens, but seldom.


    Policy? Only if cancellations were a recurring theme, and then I =
would have to suspect my own practices in setting up the appointments.


    Essentially, if you have never cancelled an appointment in your =
entire life, you could theoretically be hard-nosed about it. But if you =
have, a softer, understanding approach would seem appropriate.


    Keith
--=20
Keith McGavern
    Registered Piano Technician
    Oklahoma Chapter 731
    Piano Technicians Guild
    USA

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